Safety & Security

Protecting your money
Money Mover is based in the United Kingdom which means that we have chosen to operate in a highly-regulated environment.

Segregated client accounts
Money Mover does not hold client money, nor does it make payments on behalf of our clients. All client funds are held in segregated client accounts with reputable banks operated by The Currency Cloud Limited, our payment services provider. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 and the Payment Services Regulations for the issuing of electronic money and the provision of payment services with FCA registration number 900199. This is the safest way of holding client money as it means that the account holding your funds is completely separate from any accounts holding company money. Your money is always secure.

You send funds to us
Neither Money Mover nor its payment service providers ever takes money from your account - you send it to accounts operated by our payment services provider to complete your chosen transaction. Our payment services providers carry out the currency exchange and transfer the funds to your chosen recipient, as instructed by you.

Your money is safe from market fluctuations
You only transfer money to settle your chosen currency exchange transaction. We do not hold your money, nor do we speculate with it, your money is never at risk in the market. You simply choose whether to accept the rate on offer and transfer the funds to accounts operated by our payment services provider to complete your transaction.

Identification and Authentication
We identify and verify the entities involved in each payment, including:

  • Establishing and verifying identity of all new customers.
  • Automatic logout of your session if it remains inactive for a period of time.
  • Monitoring of IP addresses to check location and flag any inconsistencies with normal expected use.
  • Contact information verification – if your contact details change then we will confirm this before amending your details in our system.

Agent and Third Party Verification
Money Mover assesses all agents and third parties whose services are used to ensure that:

  • If any client data is held, the Data Protection Act is complied with;
  • Any sensitive data is protected.

Data Integrity
To protect customers’ information from being modified by unauthorised parties, we ensure that all new server instances are hardened and security updates are regularly applied to server operating systems (OS) and system software. We also ensure that customers’ information is uploaded and downloaded via HTTPS (encryption of data between browser and server).

Privacy and Confidentiality
Money Mover never discloses your information to unauthorised entities, individuals or processes. For more details please refer to our Data Protection & Privacy Policy which is available on our website.

Non-repudiation
Money Mover provides proof of the integrity and origin of data through mechanisms including:

  • Time stamping
  • Recording of IP address

Availability
Money Mover uses its best endeavours to ensure that our service is accessible and useable on demand.

Accountability and Audit
Money Mover has procedures in place to prove the validity of our payments to our customers and any authorised third parties. All client actions are logged with a full audit trail including time stamps and IP address recording.

Further information
Money Mover may update this policy from time to time and you are advised to review this policy periodically for any changes. If you have any question or concerns about Money Mover’s physical and cyber security then please contact support@moneymover.com