Getting Started

How do I get started?

To get started with Money Mover, the first step is to register your email address, which you can do here

From here you can set up your profile and add a business and/or personal account. Once you've submitted an application, our onboarding team will review the information provided and let you know when your account has been activated. If we need additional information from you, our support team will be in touch.

Are there any industries or activities you don't support?

We're committed to ensuring that the Money Mover platform and our services are used for legitimate purposes, so there are certain industries and activities which we don't service.

All customers, their recipients and payments, are subject to monitoring. If we detect that you're not complying with these restrictions, then we may delay or reject your payments. If you continuously fail to comply, then we may even decide to close your account with us.

Find out more.

What is Two Factor Authentication (2FA)?

Two Factor Authentication (2FA) enhances the safety of your Money Mover account by improving our ability to authenticate customers securely. It relies on validating a customer with another form of authentication in addition to a password.

Click here to find out more about 2FA.

What is a profile?

Every Money Mover user needs a profile in order to make personal or business payments. You create your profile when you first register with us, and it contains information about you including your contact details. We also ask you to upload some documents such as a copy of your photo ID and a proof of address.

For more information click here.

What do I need to do before I can make personal payments?

Once you’ve created your profile, it’s easy to set up personal payments.

In order to comply with anti-money laundering requirements, you’ll need to tell us a bit about how you wish to use our service. We’ll ask you how many payments you expect to make per year, your average payment size and why you’re making these payments. It’s worth saying that this information also helps us spot any unusual activity on your account, which can help protect you from fraud.

We also ask you to tell us about the currencies that you use most frequently, and the country that you send most of your payments to.

What do I need to do before I can make business payments?

Once you’ve created your profile, it’s easy to set up a business account. 

  1. Simply log in to the platfrom and click on the "Business" tab on the menu on the left-hand side of the dashboard.
  2. From here, click on the "Set up a business account" button.
  3. Complete the online application form and submit your application. 

Information we'll ask for:

  • What kind of organisation it is (for example limited company, charity or partnership).
  • Registered name, registration number and contact details of your organisation.
  • What the business does including evidence such as a website or marketing material.
  • The currencies that it uses most frequently, and the country that it sends most payments to. 
  • We’ll ask you a bit about your expected activity such as how many payments it expects to make a year, the average payment size and reason for payments.
  • Documentation such as Certificate of Incorporation, Shareholder statement, Filed accounts etc. What we need depends on the kind of organisation and we’ll tell you exactly what we need before you start the registration process. 
  • We’ll also need to know who you wish to be able to make payments and operate the account on behalf of the business, and what level of access they require.

To see the documents you need to set up a business account click here.

How long before I can start making payments?

Once you’ve submitted an application to set up personal or business payments, we need to review the information that you’ve provided in order approve your account.

This process can take up to 48 hours, but can vary in some instances.

You’ll be able to check the progress of your application via your dashboard, and we’ll always get in touch promptly if we need any more information.

Making payments

Can I get a confirmation for my payment?

Money Mover provides a number of confirmations which can be downloaded as PDFs or copied into your own emails and documents.

They contain complete settlement, payment and recipient information and are suitable for a number of purposes, both internal and external.

Click here to find out more.

How do I make a payment?

Once approved and activated, you can make a payment at any time by clicking the “Make a payment” button.

We’ll first ask you who you want to pay, so you’ll need the bank account details if you haven’t already set up the recipient. You can also add a reference to the payment so that your recipient can easily identify it.

You then choose the currencies you wish to sell and buy, and provide us with the payment amount (in either currency). At this point, we ask you for a brief description of the reason for the payment.

You will then see details of the amount you need to pay and the amount your recipient will receive, along with the exchange rate, our fee and the date that your recipient will receive the payment. You will also see a settlement date, which is the date by which we need to receive your funds in order for your recipient to receive the payment on the quoted date.

The rates we provide are directly linked to market rates, and we will show you the current exchange rate as an indicative quote when you've provided the necessary payment details. You can refresh this indicative quotation at any point to reflect the latest market rates.

If you’re happy with the rates and information we’ve shown you about the payment, you simply tick the box to accept our terms and conditions, before clicking the button to confirm the payment.

Click here for a brief demo video which takes you through the process

What types of payment products are available with Money Mover?

We currently support the ability to make standard 'spot' payments (which normally settle 2 business days after you execute your payment), 'same day' payments and 'forward' payments (which settle up to 12 months in the future), as well as the ability to pay multiple recipients in one transaction.

Can I make same day payments?

Yes, you can instruct same day payments on our platform using our Flexible Payments calendar.

To read more about our Flexible Payments feature click here.

Can I move funds between my own currency accounts?

Banks often charge you just as much to transfer funds between your currency accounts as they do when you pay a third party. Use Money Mover to move funds between your currency accounts, cut your fees and put more of your money to work.

The process is exactly the same as paying a third party, you simply set up your currency account as the recipient of the payment.

Click here to find out more.

What is the payment date?

The payment date is the date on which we make payment to your recipient. For all currencies, the payment date is the same as the settlement date. 

You can look on your dashboard to see where your payment is at any stage of the process.

How does my payment get sent?

Your payment is sent by the fastest means available in the country/currency that you have selected. This is normally a SWIFT wire transfer. We do not make any additional charge for SWIFT transfers.

For smaller amounts (less than GBP 5,000 or equivalent) or in situations where SWIFT is not available, your payment may be sent via the local secure payment infrastructure (such as Faster Payments or SEPA).

In all cases, you will be provided with a delivery date on which your recipient can expect to receive his funds. You can always track the status of your payment via the dashboard.

Is there a minimum payment amount?

The Money Mover service is designed for businesses making higher value payments.  Please be aware that the minimum payment size is GBP 1,000 (or equivalent).

If all your payments are in the same currency, you can pay multiple recipients in one transaction. Money Mover combines these payments into one conversion amount allowing you to purchase a lump sum of foreign currency and then schedule multiple small payments to individual bank accounts.

As long as the total conversion amount is over £1,000 we will be able to support that payment, even if the individual payments are below the £1,000 threshold.

Can you support payments from the US?

We can make payments to the US, however due to the current regulatory structure in the US, we don't currently support payments from US residents or from accounts located in the US.

Can I use a credit card or cash?

No, unfortunately not at the moment. Our platform is solely for bank account to bank account transactions.

How do I cancel a payment?

To cancel a payment please email or call us on 01223 928030.

What is an MT103?

An MT103 is a standardised SWIFT payment message used for transfer specifically for cross border/international wire transfer. An MT103 serves as a valid proof of payment including all the payment details such as payment date, amount, currency, sender and beneficiary details.

You can retrieve your MT103 for each payment by entering the payment confirmation for completed payments.

Click here to read more about MT103s.

What is a forward?

Forwards are payments that are due to settle three working days or more into the future. Forwards allow you to lock in an exchange rate for an obligation (such as a salary transfer or supplier invoice) or receivable of a known amount at a future date.

To read more about forwards click here.

Can I use Money Mover to do my payroll?

Yes. Using our Multiple Recipients payment feature you can pay multiple recipients in just one, simple transaction.

Click here to read more about our Multiple Recipients feature.

Can I make payments in the same currency?

Yes, using our Same Currency Payments feature you can make international payments to any of our supported countries. 

To read more about Same Currency Payments, click here.

If you want access to this feature, get in touch with our support team via

What is a Multiple Recipients Payment?

Our Multiple Recipients feature allows you pay multiple recipients in one transaction, which means that you save time and money on transaction fees.
To read more about Multiple Recipients payment feature click here.

Setting up recipients

What is a recipient?

A recipient is a person or business that you send money to. To set up a recipient simply click on the recipients and select 'Add a recipient' and then enter all the required fields. Alternatively you can set up your recipient at stage 3 of the Make a Payment process.

How do I set up a recipient?

You can set up a recipient from your dashboard or in the course of making a payment. You need to know the following information about the recipient:

  • Full name - first name and last name for individuals and company name for businesses
  • Address
  • Bank account details (account identifier such as an IBAN code or account number and a branch identifier such as SWIFT/BIC, sort code, ABA or BSB routing number as appropriate)
  • Country in which the bank account is held
  • Currency in which the bank account is held

You can assign a nickname to each recipient so that you can identify them quickly in the future.

Can I pay individuals and businesses?

Yes, we support payments to both business and individual entities.

What is an IBAN?

The International Bank Account Number (IBAN) is an international standard for identifying bank accounts. Example: GB22 BARC 1020 1133 4455 22, where GB is the United Kingdom country code.

You can find the IBAN code on the front page of most bank statements, via online banking services, or by calling the bank's customer services team.

To learn more about IBANs click here

What is a SWIFT/BIC code?

BIC/SWIFT is a standard format of Business Identifier Codes approved by the International Organization for Standardisation (ISO). It is a unique identification code for both financial and non-financial institutions. BIC/SWIFT is 8 or 11 characters long. Example: BARCGB22. You can find the SWIFT/BIC code on the front page of most bank statements, via online banking services, or by calling the bank's customer services team.

What is an ABA routing number?

The ABA routing number is a 9–digit number assigned to financial institutions by The American Bankers Association (ABA) to identify the financial institution upon which a payment was drawn. Example: 346789239

What is a BSB routing number?

A BSB (Bank State Branch Number) routing number is used by banks in New Zealand and Australia to identify a specific account holding branch. The BSB number, equivalent to the ABA routing number in the United States, is a hyphenated, six digit number. Example 124-001

Which countries do not need an IBAN or SWIFT/BIC code?

Banks in the USA, New Zealand, Australia, Hong Kong, Singapore and the UK do not require an IBAN or a SWIFT/BIC Code. The USA requires an ABA number, New Zealand and Australia require a BSB number, Hong Kong and Singapore a clearing code and the UK a sort code, all of which can be obtained from your bank.

Countries and currencies

How many currencies do you support?

You can see which currencies we support here. We are adding more currencies all the time, so do contact us if there is a particular one that you’d like to see.

Can I send payments to accounts in any country?

You can see which countries we can make payments to and from here. Please cross reference this with our list of currencies as we are not always able to pay the home currency to a particular country. For example, we can pay US Dollars to China but not Chinese Renminbi.

Please contact us if there is a particular country that you’d like to send funds to that isn't on the list.

Do you support payments to Bitcoins or other cryptocurrencies?

No. Money Mover does not allow users to make payments in Bitcoins or other crypto currencies.

Fees and exchange rates

Can I view historical exchange rates?

Yes, once you have registered for an account you will be able to use the historical exchange rate charting tool.  Simply click on the 'Rates' tab on the left hand side of the page.

To read more about our exchange rate charting tool, click here.

What exchange rates will I get?

Money Mover users receive live market rates provided to us by our payment services providers and market counterparties.

This rate is typically at or around the ‘interbank’ exchange rate for the currencies that you wish to buy and sell.

We then add our fee to the market rate, and provide you with an ‘all-in’ rate which includes all fees and charges. This is the rate you should use when you compare us with alternative payment providers, such as your bank.

How much do you charge?

We charge a fixed fee of a percentage of the transaction size. We have a three tier pricing structure that varies based on the value of the payment which is as follows:

GBP 1,000 to GBP 10,000
GBP 10,001 to GBP 100,000
GBP 100,001+

This fee is included within the exchange rate we offer to you, and we are always clear and transparent with our charges. At the point of execution, we show you what the current mid-market rate is, what the rate is that you will receive, and what this difference translates to as a fee in pounds and pence (or dollars and cents).

Do you charge an initial fee or an annual fee?

We do not charge initial, joining or annual fees. You pay a fee only when you choose to make a payment with us.

Where do you get your exchange rates?

Our exchange rates are provided by our payment services providers and market counter-parties.

Can I lock in an exchange rate for a payment in the future?

Yes, using our Flexible Payments calendar, you can book a payment at a date in the future, up to 12 months for major currency pairs.

To read more about forwards click here.

Settling payments

What is the settlement date?

The settlement date is the date by which we will need to have received the funds associated with the payment you’re making. The settlement date will vary depending on the payment date you have selected.

Where do I send funds to settle my payment?

Once you have confirmed the transaction, you will receive details the exact amount of settlement funds we require from you and where to send to send those funds. 

This information will be presented at both the point of confirmation and via email.

Please note that our segregated client accounts (for all currencies) are held in the United Kingdom. If your bank account is not based in the UK then this means that you may need to make the transfer from your local branch if this is not offered by your online banking service.

When must I send in the funds to settle my payment?

For today, tomorrow and spot payments we advise that you send funds to us as soon as you have confirmed your payment.

Forward payments may require an immediate deposit (the size of which varies depending on the length of the forward) followed by the remaining balance, which must be paid prior to the settlement date.

You must send in funds by the settlement date in order for the payment to reach your recipient by the quoted time. If funds are not received from you by the settlement date, then the payment to your recipient will be delayed, and you may be charged a fee for delayed payment.

What details do I need to use to send my funds for settlement?

All of the details required to make the transfer are set out on the payment confirmation that is displayed on screen and once you have confirmed your payment. You will be able to print this out. We also send you an email containing this information immediately after you confirm your payment.

In addition to using the correct bank account details, please remember to quote the reference that we give you when sending the funds to us. This helps us allocate your funds correctly.

If your bank requires an address to set up the payee then please use the bank address set out in the confirmation. Occasionally this address will change automatically based on the sort code entered. This is normal – please just make sure that you enter the correct account numbers.

Can I settle my payment from an account in someone else's name?

We cannot receive funds from an account in someone else's name. This includes scenarios where funds to settle a business payment are sent from a personal account even if the business owned by that person - and vice versa.

Payments received by our payment services provider have to be from an account in the name of the person or organisation making the payment.

Technical issues

Browser issues and solutions

As with any website, occasionally you may experience technical issues when using our application.  These issues can usually be resolved with basic solutions such as clearing your cache or changing your browser. We'd encourage using Google Chrome, Safari or Mozilla Firefox, as Money Mover performs best with these.

If these solutions don't work you can get in touch with us by emailing or calling 01223 928030.

Why can't I get a quote?

You can instruct payments 24 hours a day subject to the following restrictions:

  • Quotations are unavailable from 21:00 (London time) on Fridays until the opening of markets in the Far East the following Monday
  • Some exotic currencies are unavailable 22:00 to 23:20 (London time) each day
  • Some currencies may be unavailable on bank holidays

If none of the above are applicable and you are still unable to obtain a rate, please contact us on

How do you keep my account secure?

Safety and security is at the heart of what we do. To find out more about how we keep your account secure, and how you can help, click here.

How do I change my password?

You can change your password by going to the log in page and clicking 'Reset your password' or from your dashboard and clicking on the Personal tab, Settings, and completing the form.

What is two-factor authentication (2FA)?

Two-factor authentication (2FA) enhances the security of your Money Mover account by requesting information from something which is in your possession. In this case we request a passcode from an authenticator app on your smartphone or other hardware authenticator.

To read more about 2FA click here.

How do I enable two-factor authentication (2FA)?

To enable two-factor authentication (2FA) on your profile, simply log into your Money Mover account and click on “Edit profile” at the top of the page. From here you can follow the steps to enable 2FA.